This morning we were treated to more festive cheer from eBay as we received the below email regarding how they kindly removed one of our new listings:
“MC999 Listing policy violation alert: Trademark Violation – Unauthorized Item
After reviewing your eBay account, we’ve taken the following action:
– Listings have been removed.
The listing that was removed appeared to violate eBay policy or a rights owner’s trademark. Please remember that you are responsible for the quality and authenticity of the products that you offer on eBay. It is against eBay policy to list any counterfeit items.
– After careful consideration, your listing has been removed because it didn?t comply with our policies. We received a report concerning the authenticity of your item.These reports can come from a number of channels, for example law enforcement.This removal was for your safety and the safety of the eBay community, so please do not relist your item.Relisting your item may result in the restriction of your account.”
In summary the email states that our listing has been removed because it was ‘reported’ as being unauthorised.
The item itself was a Louis Vuitton belt, genuine and validated. The actual item on sale is shown below and a set of full-size images can be found by clicking here.
We are aware that there are a lot of counterfeit goods claiming to be LV and eBay does need to be careful, but we do check our clients’ goods to ensure they are listed.
We re-launched the listing a few days later with the following changes: we added the word ‘genuine’ to the listing title, and we added a photo of the receipt to prove further that this item was fully legit. So far no ridiculous eBay police have questioned it! The listing can be found here: http://ebay.eu/17fk5KM
I think we can conclude from this that the eBay brand police can be a little bit brash in their actions, and that we as sellers must fight our corner when we know we are selling legitimate goods.